The 411...
Our Mission
Delivering affordable, dependable IT solutions to SMBs with exceptional customer service. We are committed to empowering SMBs through innovative technology, seamless support, and personalized solutions.
SBTS is a veteran-owned IT Services Company providing services to SMBs in various industries including healthcare, dental, manufacturing, construction, logistics, transportation, insurance, hospitality, food service, financial services, property management, and retail. We provide endpoint and infrastructure security solutions with regulatory compliance needs (HIPAA, SSAE-18 SOC 2, PCI-DSS), providing advanced protection, encryption, patching, device control, DLP, EDR, auditing, and reporting capabilities.
By partnering with SBTS, small businesses can access expert knowledge, resources, and support, allowing them to focus on their core operations and drive growth while effectively managing their technology investments.
Our Approach
SBTS’s approach is centered around understanding and addressing your company’s unique needs, ensuring that we deliver tailored solutions that align with your business objectives. Here's how we tackle our clients' IT needs:
- Assessment and Analysis: We begin by conducting a thorough assessment of your existing IT infrastructure, identifying pain points, inefficiencies, and areas for improvement.
- Strategy Development: Based on our assessment, we develop a customized IT strategy that aligns with your company’s goals, budget, and timeline.
- Implementation: SBTS will work with your staff or point of contact to implement the proposed solutions.
- Proactive Support and Maintenance: As a Managed Services Provider (MSP), we offer ongoing monitoring, management, and maintenance of your IT systems. This proactive approach helps prevent issues before they occur, reducing downtime and ensuring optimal system performance.
- Continuous Improvement: We regularly review the performance of your IT infrastructure and make data-driven recommendations for improvements or adjustments.
- Responsive Break/Fix Services: In addition to proactive support, we provide responsive break/fix repair services for any unforeseen issues that may arise.
- Client-Centric Communication: We believe in maintaining open and transparent communication with our clients.
Our approach ensures that our IT services not only address your immediate needs but also contribute to your long-term business success.
Our Experience
With over two decades in the IT industry, we leverage our experience and collective skillset in providing the best possible technology solution for your business. Whether your IT-related issue can be alleviated by our proactive MSP service, or requires an urgent, reactive approach or a need that allows for planning in the form of a project; we got you covered!
We offer three types of services:
- IT MSP (Managed Service Provider) services - We provide a cost-effective range of IT services aimed at supporting and protecting your business. Proactive IT support at an affordable price.
- IT Break/Fix repair services - We provide technical support services for a multitude of IT related issues that may arise. From issues with viruses, ransomware attacks, PC failures, data loss, wired and wireless network outages etc. we got you covered!
- IT Projects - Our approach encompasses planning, design, and implementation of technology-based solutions to meet your company's specific objectives. We can optimize your technology landscape and drive efficiency, productivity, and growth.
See a more comprehensive breakdown of our service offerings here.